Privacy Policy

Updated on: March 2024

1. Statement

Flytech Technology and its affiliated companies (referred to herein as "we/our/us" or "Flytech") are dedicated to safeguarding your privacy. In accordance with all pertinent laws concerning privacy protection and personal data security, we have formulated this Privacy Policy Statement ("Policy") to elucidate how we collect, process, and utilize your personal data.

"Personal Data" encompasses any information that could directly or indirectly identify you. We urge you to thoroughly review this Policy. By accessing our website or utilizing its services, you signify your acceptance of this Policy. If you disagree with any aspect of this Policy, kindly refrain from visiting our website or using its services. We retain the prerogative to amend or revise this Policy periodically.

2. Personal Data We Collect

When you visit our website or utilize its services, or when you make purchases from us, the Personal Data we collect encompasses:

• Your name
• Your address, email address, and/or phone number
• Your trade terms, including recipient details, billing address, delivery address, and bank account information
• Details regarding the browser or device you use to access our website
• Any other information you provide

3. Purposes of Collecting Personal Data

The Personal Data we collect is processed or used for the following purposes:

• To establish and fulfill contractual obligations with you.
• To address any inquiries, requests, or complaints you may have.
• To provide you with marketing communications related to our products and services.
• To deliver essential notifications concerning your rights and interests.
• To comply with applicable laws and regulations.
• And any other purposes to which you have consented.

4. Disclosure of Your Personal Data

We are committed to safeguarding your Personal Data and will not disclose it to any third party unless under any of the following circumstances:

• Your Consent: We will disclose your Personal Data to third parties only with your explicit consent.
• Affiliated Companies: Your Personal Data may be disclosed to our affiliated companies to facilitate the provision of relevant products or services.
• Suppliers or Service Providers: In order to deliver high-quality services, we may disclose necessary Personal Data to our suppliers or service providers. These include forwarder companies responsible for delivering purchased and repaired products, banks handling billing processes, and partners assisting us in sales, technical support, and mainte nance services.
• Professional Consultants: For risk assessment purposes, we may disclose your Personal Data to professional consultants such as auditors, and external marketing, legal, and financial advisors.
• Legal Obligations: Your Personal Data may be disclosed to competent governmental or judicial authorities as required by applicable laws.

5. Retention of Your Personal Data

We are committed to retaining your Personal Data for the duration necessary to fulfill the purposes outlined in this Policy, unless under any of the following circumstances:

• Customer Relationship Management: We will retain your Personal Data for a reasonable period to facilitate future transactions and enhance customer relationship management.
• Compliance with Legal Requirements: To adhere to tax laws and other legal regulations, we will retain your Personal Data for specific durations as mandated by applicable laws.
• Governmental or Judicial Requests: Your Personal Data may be retained in response to requests from governmental or judicial authorities for purposes such as investigations or legal proceedings.

6. Storage of Your Personal Data

The Personal Data collected from you will be stored on our servers or hosted servers. We will employ appropriate information security technology to safeguard the server database system against hacking and to prevent unauthorized access, alteration, disclosure, or damage to your Personal Data. In the event of a data breach, we will promptly notify you within 72 hours of its discovery.

7. Cross-Border Data Transmission

By using our services, you expressly consent to the transmission, storage, processing, and utilization of the Personal Data we collect from you among us, any affiliated companies, and service providers, which may be situated in different countries. For such cross-border activities, we are committed to adhering to this Policy and all relevant laws governing privacy protection and personal data security.

8. Your Rights

• We will provide clear and transparent information on how we collect, process, and utilize your Personal Data, seeking your consent.
• You have the right to withdraw your consent for the collection, processing, and utilization of your Personal Data at any time, by submitting a written request.
• In certain instances, you can request the cessation of processing your Personal Data, such as when it is used for direct marketing purposes.
• You have the right to verify if we have collected, processed, and utilized your Personal Data.
• Should the Personal Data we retain be inaccurate or incomplete, you may request corrections or supplements.
• You are entitled to request the deletion or removal of your Personal Data from our records.
• You may also request a copy of the Personal Data we hold about you.

9. Changes to This Policy

We regularly update this Policy, so we encourage you to periodically review the version posted on our websites. By continuing to use any services provided on this website after updates to this Policy, you indicate your consent to the revised terms. The latest version of this Policy will always be accessible on this page, and we will provide prominent notifications, such as via email, for any significant changes. You can always refer to the "updated time" at the beginning of this Policy for the most recent version.

10. Contact Us

Should you have any comments, questions, or concerns regarding this Policy, or if you suspect any non-compliance, please feel free to reach out to us at your convenience. If you believe that we may not adequately address any matters concerning your Personal Data collected by Flytech, please note that you have the right to lodge a complaint with the relevant government authorities responsible for personal data protection in your country.

Flytech Technology Personal Data Protection Team
Address: No. 168, Sing-ai Rd., Neihu District 11494, Taipei City, Taiwan
Email: dpo@flytech.com